process bookings, courier shipments, freight services, customs clearance, and related transactions;
provide customer support and respond to enquiries;
generate shipping quotes and manage your account;
send tracking updates, invoices, customs documentation, and other service-related communications;
improve our website, services, and customer experience; and
send marketing communications where you have agreed to receive them or where permitted by law.
Marketing Communications
When you request a quote, create an account, make a booking, subscribe to our newsletter, or submit a form on our website, we may ask whether you would like to receive marketing communications from DTDC Australia.
updates about domestic and international courier services;
e-commerce and fulfilment service updates;
company news, events, and service announcements; and
other information that may be relevant to your shipping or logistics needs.
We may record the date, time, source, and method by which consent was provided (for example, through a website form or subscription sign-up).
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us using the details below.
Even if you unsubscribe from marketing communications, we may still send you service-related emails that are necessary to provide our services, including booking confirmations, invoices, shipment tracking updates, customs clearance documents, delivery notifications, and customer support communications.
We use cookies and similar technologies to understand how visitors use our website, improve functionality, and enhance the booking and quote experience.
Contact Us
If you have any questions about this Privacy Policy, our handling of personal information, or your marketing communication preferences, please contact us:
DTDC Australia
Phone: 1300 658 775
Email: sales@dtdcaustralia.com.au
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